Privacy policy

At AtacamaStargazing we respect your privacy and process your personal data in accordance with Chile's Law No. 19.628 on the Protection of Private Life. This policy describes what data we collect, for what purpose, with which tools, and what rights you can exercise.

1. Data controller

Registered name: Agencia de Turismo Patricia María Díaz López E.I.R.L.
Trade name: AtacamaStargazing
Tax ID (RUT): 77.373.215-9
Address: San Pedro de Atacama, Antofagasta, Chile
Contact email: patricia@atacamastargazing.com

2. Data we collect

We collect only the data needed to provide our services:

Booking data: contact email, name (optional), tour date and time slot, number and category of passengers, and pickup point. You enter this data when completing a booking.
Payment data: payment is processed in the gateway of our booking system, hosted at book.atacamastargazing.com. We do not store your card data; we only keep the transaction result and an operation identifier to manage your booking and its confirmation.
Browsing and analytics data: technical and usage information (pages visited, approximate device, interaction events) collected through cookies and similar technologies, for statistical and improvement purposes.

3. Tools and third parties

To operate the site and measure its use we rely on the following services, each with its own privacy policy:

Google Analytics 4 and Google Tag Manager (Google LLC): statistical measurement of site usage. Analytics is loaded through a single Google Tag Manager tag.
Microsoft Clarity (Microsoft Corporation): aggregate analysis of the usage experience.
Roverd (booking system at book.atacamastargazing.com): booking management and secure card-payment processing.
Supabase (Supabase Inc.): database infrastructure where your booking data is stored securely.

These providers may process data on servers located outside Chile; in all cases they are providers that apply recognized security standards.

4. Cookies

We use cookies that are necessary for the site to work and optional cookies for statistics and measurement (Google Analytics 4 and Microsoft Clarity via Google Tag Manager). You can manage or block cookies from your browser settings; note that disabling certain cookies may affect how the site works.

5. Purpose of processing

We process your data to: (i) manage and confirm your bookings; (ii) process payments and issue the corresponding confirmation; (iii) communicate with you about your booking; and (iv) measure and improve site usage in aggregate.

6. Retention

We keep booking and transaction data for as long as necessary to fulfill the purpose for which it was collected and the applicable legal, accounting, and tax obligations.

7. Your rights

Under Law 19.628, you may request access, rectification, deletion, or blocking of your personal data, as well as object to its processing in the cases the law allows. To exercise these rights, write to us at patricia@atacamastargazing.com. We will respond within the timeframes established by law.

8. Security

We adopt reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration. Payments are made in the secure environment of our booking system and we do not handle or store your card data.

9. Changes to this policy

We may update this Privacy Policy to reflect changes in our services or in applicable regulations. The version in force is the one published on this site.

10. Contact

For any question about the processing of your data, write to us at patricia@atacamastargazing.com.