AtacamaStargazing

Cancellation policy

Cancellation and refund policy

This policy describes the deadlines and refund percentages that apply when you cancel your booking, and how we handle suspensions due to weather or operational causes. It forms part of our Terms and Conditions.

1. Cancellation by the customer

The refund depends on how far in advance you request the cancellation relative to the tour start time:

  • 48 hours or more before the tour: refund of 100% of the amount paid.
  • Between 24 and 48 hours before the tour: refund of 50% of the amount paid.
  • Less than 24 hours before the tour: no refund.

To request a cancellation, write to us at patricia@atacamastargazing.com or via WhatsApp at +56 9 8215 6902, quoting your booking reference.

2. No-show

If you do not arrive at the agreed point and time and without prior notice, the booking is considered used and gives no right to a refund.

3. Suspension due to weather or other operational causes

Our tours are nighttime outdoor activities and depend on sky conditions. If we have to suspend a tour for weather or operational reasons, we will offer you a reschedule to a new available date at no additional cost. When rescheduling is not possible, we will arrange the corresponding refund with you. In these cases we will contact you through the email or phone associated with your booking.

4. Rescheduling

Rescheduling means moving your booking to a new date and time slot subject to availability. The booking keeps its value and the change does not, in itself, trigger a refund.

Deadlines are measured against the date and time of the original tour, at the moment you request the change:

  • 48 hours or more before: the change is free.
  • Between 24 and 48 hours before: a late-change charge of 50% of the value of the rescheduled part applies.
  • Less than 24 hours before: the late-change charge is 100%.

The booking on the new date is charged normally and independently. If the night you are leaving ends up suspended by our own weather block, no late-change charge applies: there was no tour left to miss.

5. How refunds are processed

Refunds, where applicable, are made through the same payment method used for the purchase, via the gateway of our booking system. The time to credit depends on your issuing bank.

6. Contact

To arrange a cancellation, reschedule, or refund, write to us at patricia@atacamastargazing.com or at +56 9 8215 6902.