Frequently asked questions

With more than 48 hours' notice the refund is 100%. Between 24 and 48 hours before, the refund is 50%. With less than 24 hours there is no refund. If the tour is cancelled for operator reasons (for example, weather), it is rescheduled or refunded as applicable.

Yes. We consider three age categories — infants (under 6), children (6 to 12) and adults (13 and over). We do not recommend the tour for children under 6. Parents or guardians are responsible for the care of children during the activity.

The Atacama desert has one of the clearest skies on the planet, but if weather conditions prevent observation, the tour is rescheduled or refunded under the operator-cancellation policy.

We offer tours with guides in Spanish, English and Portuguese.

Yes. Midway through the night we stop for hot drinks and a snack. We cannot customise the menu or guarantee the absence of any given allergen, because it is prepared and served in the field, at a remote desert site with no emergency care facilities within a 120 km radius. If you have a severe food allergy, tell us when you book so we can confirm what we are able to offer you, bring your own medication and take your own precautions. Personal care during the activity is each passenger's responsibility.